Last year, Arizona Public Service Company (APS) suspended late fees and disconnections for nonpayment from March through December.
APS also distributed almost $9 million via a special Customer Support Fund that provided one-time bill credits of up to $300 for residential customers and $1,000 for small businesses.Â
âOur pandemic bill relief programs have assisted more than 65,000 customers in 2020 to help those impacted by COVID-19 get back on their feet,â said Monica Whiting, APS chief customer officer.
She said APS will continue to waive late fees for residential and business customers through Oct. 15.
Beginning with January bills, APS will automatically place residential customers with past due balances of $75 or more on an eight-month payment plan.
Financial Assistance to Help Pay Energy Bills Is Available
Financial Assistance to Help Pay Energy Bills Is Available
Customers can donate to help neighbors in need or receive assistance with the Hometown Care Energy Fund
CEDAR RAPIDS, Iowa, January 5, 2021 /3BL Media/ – Alliant Energy encourages customers to apply for assistance if they need financial support to help pay their energy bills. The company is proactively informing customers of available resources that can help provide them with peace of mind and prevent getting behind on bills, especially as more people see a reduction in income due to the COVID-19 pandemic.
“If you need assistance, you are not alone. We encourage customers who are struggling to take advantage of available resources to stay on track,” said Linda Mattes, Vice President of Customer and IT Operations at Alliant Energy. “We are being flexible and are here to help customers during this difficult time.”
By Kevin Bessler - Illinois Radio Network
Several Illinois-regulated utility companies volunteered extra protection for vulnerable residents this year.
Ameren Illinois, ComEd, Liberty Utilities, Nicor, North Shore and Peoples Gas declared they would cease disconnections to all residents this winter. Illinois implements statutory winter rules every year, but the voluntary moratorium will offer better protection, an Illinois Commerce Commission (ICC) release said. In a normal year, there is a winter moratorium that is in place from December first through March thirty-first, and there are a lot of different qualifiers and details to how the moratorium works, and so what is different this year is that there is a clear-cut commitment from utilities that we regulate, ICC Chairwoman Carrie Zalewski told the Illinois Radio Network.
Council on Aging
Open 9 a.m. to 4 p.m. Monday through Friday.
Telephone: 781-396-6010
Announcements
Coffee & Conversation: 1-2 p.m. Thursdays through December. A way for older adults in the community to connect with others safely and easily by phone. No need to leave your home! Join Stephanie Chissler, coordinator of the Aging in Balance Department at MelroseWakefield Healthcare, for these weekly calls. Call in once or call in every week for conversation, support, resource sharing and tips to reduce stress and anxiety. Bring your own coffee or tea and join in the conversation. For information, call 1-646-558-8656. When asked, enter meeting ID #131-672-167##.