05.17.21 -- Drive Revenue With Exceptional Customer Experience Anytime, Anywhere
By Paul Hesselschwerdt, Global Partners Training The way field service teams operate and deliver service is changing, and this rapid pace of change is being driven by new customer expectations, advancing technologies, IoT, and what some are calling “servitization.” No longer is service a reactive practice—today, customers expect proactive attention from their field service provider. This creates opportunities for forward-thinking providers to establish themselves as valuable partners in each client’s mission to succeed. Featured Articles Submitted by Skedulo Digital transformation may be the biggest buzzword of recent years. But it could also be the single most important endeavor your business undertakes.