$22M-Plus Recovered for Louisiana Insurance Consumers in 2020 February 3, 2021 The Louisiana Department of Insurance Office of Consumer Services recovered more than $22 million for consumers from insurance companies through complaint resolution in 2020, the department reported. All payouts are in excess of what insurers originally offered consumers for their claims. Last year’s recoveries are the largest since the Office of Consumer Services was created in 2015, according to the LDI. “The 2020 hurricane season caused massive devastation to many homes and businesses in Louisiana, particularly in the southwestern part of our state,” Insurance Commissioner Jim Donelon said in a media release. “More than 75% of our recoveries came in the last quarter of the year, as we assisted consumers with their residential and commercial policies after hurricanes Laura, Delta and Zeta hit our coast.”