43% of Consumers Are Likely to Recommend Products & Services Based on the Onboarding Process, Highlighting the Importance of a Valuable User Experience New data on onboarding experiences and preferences reveals that onboarding experiences are valuable to customer satisfaction and retention. Businesses need to develop a client onboarding experience with informational videos and resources and a diverse set of engaging features. News provided by Share this article Share this article WASHINGTON, May 11, 2021 /PRNewswire/ -- The onboarding experience influences 43% of consumers' decisions to recommend an online product or service, according to a To reap the benefits of greater word-of-mouth marketing, companies that offer digital products and services need to develop an onboarding process that provides value to new users.