A 311 Deep Dive: What Are Bostonians Complaining About? As one city councilor put it, the issues aren’t “sexy,” but problems with trash, parking enforcement and used needles play a big factor in taxpayers’ quality of life in the Hub Published 5 hours ago • Updated 5 hours ago NBCUniversal Media, LLC Ever wonder what your neighbors like to complain about? In Boston, you don’t have to guess. That’s thanks to the city’s 311 system, which tracks resident reports across the Hub in real time. Our redesigned local news and weather app is live! Download it for iOS or Android — and sign up for alerts.