A-GAME HOOPS Energizes Work-at-Home Customer Contact Workforce with 2021 March Madness Performance Challenge Share Article — TouchPoint One Contact Center Gamification Solution Aligns and Inspires Home and Office-based Customer Care, Support, and Sales Operations — "A-GAME Hoops is back for 2021 and better equipped than ever to energize customer contact teams and boost performance. We are thrilled to begin the 2021 challenge!" INDIANAPOLIS (PRWEB) March 17, 2021 TouchPoint One, the leading provider of performance management and employee engagement solutions for contact centers, today announced details for A-GAME Hoops 2021, the basketball-themed version of its A-GAME Contact Center Performance Challenge. A-GAME uses sports tournaments, island-hopping expeditions, medieval quests, and other gamification themes to transform large, diverse customer contact operations into aligned, engaged, performance leaders. Hoops 2021 first-round action begins March 22 and culminates in enterprise title championships scheduled throughout April and May.