A New Operating Model for State and Local Government A new operating model is emerging for state and local government leaders as a result of the COVID-19 pandemic. It’s transforming the delivery of citizen services and engagement in ways that will accelerate resiliency in government. It will also help government attract, support, and retain the next generation of workers. But what changes will it bring and how can you prepare? Cisco | February 23, 2021 How the pandemic accelerated change in government For those who said governments could not move fast, recent events revealed otherwise. But it’s more than working from home — the public sector must be able to legislate, educate, and deliver all sorts of citizen services virtually. When you see what the workforce has done with collaboration tools like Webex, connectivity capabilities like software defined wide area networks, and applications that live where they need to for accessibility and security, we are in a pretty good spot.