A year later: Health officials reflect on lessons learned amid pandemic âThe Curveâ special report: Lessons learned from pandemic By Gabrielle Ware | April 1, 2021 at 7:15 PM EDT - Updated April 1 at 7:24 PM ALBANY, Ga. (WALB) - Thereâs not one person the pandemic hasnât impacted in some way this past year. Susan Hardy is a counselor at Phoebeâs behavioral health center. She leads group therapy sessions and says the pandemic pushed many people to their breaking points. âWeâve had to double our services for what we provide. We also offer groups for children, and weâre adding a new teen group, as we speak,â she said.