Alison McRae Well, it has been an unprecedented year – an expression none of us knew would be so heavily used as we started 2020. It has also been a year of new words with Covid-19, furlough, pivot, lockdown, Nightingale hospitals, social distancing and bubbles – the latter with a whole new meaning – all being peppered throughout everyday language. We’ve also experienced a new virtual work life with so many of us working from home. ‘You’re on mute’ has become a regular line as we huddle around one of the many new digital technologies which have been embraced with such vigour and pace – after previously being met with great resistance by many. A global pandemic certainly forced that dial.