Altus launches vulnerability whitepaper following FCA's latest guidance To help advisers support vulnerable clients Vulnerability is a complex challenge, and the FCA wants to see the issue being taken seriously. Firms need to embed a vulnerable-centric approach into their culture, policies and across the organisation, not just in front-line areas. Our whitepaper brings together a range of different perspectives from subject matter experts for firms to consider when implementing their approach. The FCA will evaluate the actions taken by firms and ascertain whether there has been sufficient progress in 2023. This leaves little time for firms to address such a complex task and they need to make their work on vulnerable customers a priority.”