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closure for those whose family members are missing. i have ordered an immediate inquiry. let's bring in psychologist, eric fisher. i want to talk about that right off the bat. we saw the statements from malaysia air. they are in a challenging position. on board that missing jetliner are some of their people, their family members, employees, what can they, what should they tell the families? how should they be handling them. how can they approach them? >> we have to consider different cultural views and expressions of emotion. >> in asian cultures, emotions are usually kept close to the vest. >> when grief comes out, it comes out big usually in those cultures. there is also a lot of feelings of helplessness, helplessness on the side of the malaysian airline officials and the