CDLE received 548,000 unemployment claims from July 2019 to June 2020. That's five years' worth of work compared to the average over the previous three years (109,000). Of the record claims, 337,000, or 60%, were filed from March 15 to April 30. 2020. "We lost both our Controller, Deputy Controller and a number of lower-level finance staff toward the beginning of 2020," said Chase. Finance leadership changed just as the pandemic began. "We initiated, in August, a finance restructuring, reorganization that really goes to beef up our higher-level technical knowledge accounts and reduces our lower level pay-the-bills-type accountants," said Chase. The new MyUI+ system was also delayed, which has led to more fraudulent claims getting through a legacy system that wasn't built to detect fraud. The state initiated the MyUI+ system in January, which came with a new ID verification application.