Avaya CEO Jim Chirico On How Channel Restructure Will Improve ‘Velocity And Speed’ Of Business ‘We need to understand where we have shortcomings, whether it’s in infrastructure, systems, processes, or in people or technology skills. it’s a major shift -- just because you have it, doesn’t mean they are going to come and buy it,’ Avaya CEO Jim Chirico tells CRN. By Gina Narcisi February 15, 2021, 09:50 AM EST Chirico On Channels Once a premise-based unified communications (UC) giant, Avaya has spent the last three years bouncing back from bankruptcy and moving full-speed ahead into the cloud. Today, the Durham, N.C.-based provider is flexing its muscles with a full portfolio of hybrid UC offerings, video, contact center as a service (CCaaS) and Communications platform as a Service (CPaaS) solutions that are all catching on with customers with the help of Avaya’s robust channel ecosystem.