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Dialpad Launches Partner Portal On Heels Of 'Record-Breaking' Growth: Exclusive

Dialpad Launches Partner Portal On Heels Of ‘Record-Breaking’ Growth: Exclusive
The cloud UC provider’s new Partner Success Portal puts all its resources and new certifications in one place for partners, who contributed to Dialpad’s explosive growth in UCaaS, contact center, and collaboration over the past year, Dialpad’s channel chief tells CRN.
By
Gina Narcisi March 15, 2021, 11:00 AM EDT
Cloud communications provider Dialpad has experienced “record-breaking growth” over the past year and is rolling out a new partner portal to ensure its channel community will keep up the strong momentum, Mike Kane, vice president of global channel sales at Dialpad, told CRN. ....

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Cisco Webex To 'Level The Playing Field' With Real-Time Translation In 100+ Languages

The popular Cisco Webex is including real-time language translation in more than 100 languages, Cisco's Security and Applications leader Jeetu Patel said. ....

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Mitel Managed Partner Model Puts Partners In Charge Of Cloud UC Sales: Exclusive

Mitel Managed Partner Model Puts Partners In Charge Of Cloud UC Sales: Exclusive
‘We don’t want to make the sale and hand it over. Mitel has really embraced that philosophy and let us flourish by doing just that,’ one Mitel partner tells CRN.
By
Gina Narcisi February 24, 2021, 08:30 AM EST
Unified communications provider Mitel is introducing a new sales motion for partners who want to create personalized offerings and have more control over the sale and management of their customers’ cloud services.
The MiCloud Connect Partner Managed Program is a brand-new model that puts Mitel partners in the driver seat for marketing, sales, onboarding, and administration of their customers, while earning predictable recurring revenue, Lana King, vice president, partner programs, training and enablement at Mitel, told CRN exclusively. ....

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Avaya CEO Jim Chirico On How Channel Restructure Will Improve 'Velocity And Speed' Of Business

Avaya CEO Jim Chirico On How Channel Restructure Will Improve ‘Velocity And Speed’ Of Business
‘We need to understand where we have shortcomings, whether it’s in infrastructure, systems, processes, or in people or technology skills. it’s a major shift just because you have it, doesn’t mean they are going to come and buy it,’ Avaya CEO Jim Chirico tells CRN.
By
Gina Narcisi February 15, 2021, 09:50 AM EST
Chirico On Channels
Once a premise-based unified communications (UC) giant, Avaya has spent the last three years bouncing back from bankruptcy and moving full-speed ahead into the cloud. Today, the Durham, N.C.-based provider is flexing its muscles with a full portfolio of hybrid UC offerings, video, contact center as a service (CCaaS) and Communications platform as a Service (CPaaS) solutions that are all catching on with customers with the help of Avaya’s robust channel ecosystem. ....

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New Avaya Channel Chief Mike Coleman On 'Tremendous Runway' In Cloud UC, Collab Space

New Avaya Channel Chief Mike Coleman On ‘Tremendous Runway’ In Cloud UC, Collab Space
‘We have to get the messaging out to the partner base that new collaboration is here, and now we need to you really understand the breadth and power of the solutions that Avaya offers, and how we are solving more problems than, I think, our competitors do,’ says Mike Coleman, Avaya’s North American channel chief who joined the company in December.
By
Gina Narcisi February 10, 2021, 12:14 PM EST
Consistency At The Helm
Avaya last year revamped its channel structure and strategy to line up with its cloud goals. To that end, the unified communications (UC) giant promoted Dennis Kozak to lead Avaya’s global channel efforts – its first channel chief at the global level in years Steven Spears was hired as Avaya’s first chief revenue office to handle global sales, and the company also brought on Mike Coleman to lead North Ameri ....

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