AvidXchange SVP Heather Caudill on the Quest to Ensure Customer Loyalty Oct 26, 2020 1:36 PM PT With the shift to remote everything in the continuing wake of the pandemic, businesses must refocus on the essential question: what makes a customer loyal? Many organizations continue to push for client loyalty and success by adequately adapting to meet their needs while working in remote environments. Others cling to outdated methods and flounder. To survive in this new business reality, it is imperative that remote employees have the skills to succeed while away from their physical offices. How to do that effectively is a multifaceted process.