Barclays fined £26m over poor treatment of customers in financial difficulty PA 15 December 2020, 11:14 am Barclays has been fined £26 million after its poor treatment of some consumer credit customers who fell into arrears or experienced financial difficulties risked making their problems worse. The Financial Conduct Authority (FCA) imposed the fine on Barclays Bank UK Plc, Barclays Bank Plc and Clydesdale Financial Services Limited (Barclays). It said Barclays has pro-actively redressed these customers, paying over £273 million to at least 1,530,000 customer accounts since 2017 and the redress programme is close to completion. Barclays apologised to customers and said it has now put several new measures in place, including changes to staff training.