Business Insider: Greg Foran's year ahead: Dealing with an image problem 5 Feb, 2021 08:00 PM 6 minutes to read Under CEO Greg Foran, Air NZ was slow to pick up on the PR damage being done by the credits and refunds crisis. Photo / Peter Meecham NZ Herald THE INSIDER Stay up-to-date with The Insider, a weekly column featuring what's happening behind the scenes in business. Foran's image problem A year into the job as chief executive of Air New Zealand, Greg Foran will be left in no doubt about what the role is all about. First, airlines are fiendishly complicated businesses to run - exponentially so during a pandemic. Second, being boss of the national carrier comes with an expectation that he's going to face scrutiny from its majority owners: The hard-working taxpayers of New Zealand. Through the Government, the public owns 52 per cent of the airline and more if the latest state loan is converted to equity.