Last modified on Fri 16 Apr 2021 07.02 EDT You choose the plants online but before you’ve even decided where to plant them, a second email arrives: “Unfortunately, there has been a delay with the dispatch of your order. I am very sorry for the inconvenience this may cause.” It’s been a familiar story over the past few years from keen gardeners ordering plants and seeds – and a source of great frustration for those eager to get on with their planting. Two years ago, Guardian Money featured a complaint about Thompson & Morgan failing to deliver a reader’s plants as promised. At the time, the company blamed the problems on a new IT system.