Call Recording Software: Why Your Sales Team Needs It and 9 of the Best Options fill in the blank.”? Either way, a recording of that call would be helpful — it’d provide the ability to learn and pull actionable insights from your conversation with a given prospect. It may also give your team members and new hires pointers and tips for their calls. But how do you obtain that recording? Enter: Call recording software. Call Recording Software Call recording software records phone calls in a digital format via voice over internet protocol (VoIP) — which allows you to make calls over internet connection — or traditional phone. In addition to recording phone conversations, a call recording software may have other capabilities such as call logging, tracking, storing, sharing, and playback.