Jun 4, 2021 Position Purpose: Responsible for ensuring stability of the network and optimal Customer satisfaction. Responsible for efficient implementation of projects within agreed timelines and SLA. Experience & Qualifications: Minimum Qualifications ITIL Foundation (Advantageous) Other Requirements Must be willing to work flexible shifts and overtime Role / Responsibilities: KPIs Turndowns completed within 12 hours of cancellations Minimum of 10 turnups per month Tracking Report /BI Tool Ensure all solutions are documented Resolve incidents escalated by Tier 2 and Tier 3 Engineers within customer SLA KPIs Update ticket every hour Effective resolution of incidents and coaching of colleagues Key Performance Areas: