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Cisco Operations Engineer - Tier 3

Jun 4, 2021
Position Purpose:
Responsible for ensuring stability of the network and optimal Customer satisfaction. Responsible for efficient implementation of projects within agreed timelines and SLA.
Experience & Qualifications:
Minimum Qualifications
ITIL Foundation (Advantageous)
Other Requirements
Must be willing to work flexible shifts and overtime
Role / Responsibilities:
KPIs
Turndowns completed within 12 hours of cancellations
Minimum of 10 turnups per month
Tracking Report /BI Tool
Ensure all solutions are documented
Resolve incidents escalated by Tier 2 and Tier 3 Engineers within customer SLA
KPIs
Update ticket every hour
Effective resolution of incidents and coaching of colleagues
Key Performance Areas: ....

Foundation Advantageous , Cisco Service Provider Network Core Technologies , Service Provider , Tops Group , Position Purpose , Performance Areas , சேவை வழங்குநர் , ஆப்ஸ் குழு , பொஸிஶந் நோக்கம் , செயல்திறன் பகுதிகள் ,

Operations Engineer - Tier 4

Operations Engineer - Tier 4
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Foundation Advantageous , Cisco Service Provider Network Core Technologies , Service Provider , Tops Group , Position Purpose , Standard Operating Procedures , Performance Areas , Cause Analysis , சேவை வழங்குநர் , ஆப்ஸ் குழு , பொஸிஶந் நோக்கம் , தரநிலை இயங்குகிறது ப்ரொஸீஜர்ஸ் , செயல்திறன் பகுதிகள் , காரணம் பகுப்பாய்வு ,