The Insolvency Service is committed to providing a professional, fair, efficient, and courteous service to our customers. Our customers are bankrupts, directors, debtors, creditors, insolvency practitioners, redundant employees or anyone who contacts us. If you are not happy with the service you have received from us, we want you to tell us. We’ll try to resolve your complaint and make sure it does not happen again. This guide tells you how to make a complaint about the service we provide. What can I complain about? We will look at complaints where you feel that we’ve failed to provide our usual standard of service. This might be where: