Computer glitches, confusion as seniors attempt to get COVID vaccine Seniors frustrated by COVID vaccine signup process As more people across our area become eligible for the COVID-19 vaccine, many seniors are getting frustrated about the sign-up process. NEW YORK - Phones ringing off the hook and websites crashing due to demand, senior citizens desperate for their COVID-19 vaccine shot say they are feeling defeated. Donald and Marilyn Stevenson, both in their seventies, are among the millions of New Yorkers now eligible under Phase 1b of the state’s vaccination plan. "I want to get the shot but I can’t do it," Donald said. "I just can’t do it."