Container xChange undercover survey: Forwarders failing to tap latent shipper-owned container capacity to tackle shortages Mystery Shopper’ undercover survey of the world’s 50 largest freight forwarders finds acceptance of Shipper Owned Containers (SOC) is improving, but remains a rarity despite container shortages Just 10% of forwarders surveyed could source an SOC and organise the shipment from China to Europe, finds latest Container xChange report Commenting on the results, logistics guru Wolfgang Lehmacher says greater use of SOCs can “empower” forwarders and NVOCCs, and reduce container shortages, shipping costs and risk Supply chain logjams and box shortages could be reduced if forwarders were more willing to accept shipper-owned container (SOC) moves, according to Container xChange’s 2021 ‘Mystery Shopper’ survey of the freight forwarding market.