Conversational AI mostly effective but falls short in CX, fi

Majority of those surveyed (80%) said chatbots produced more negative experience than positive or neutral ones during the pandemic.

Related Keywords

Asia Pacific , , Forrester , Chatbots , Conversational Ai , ஆசியா பெஸிஃபிக் , ஃபாரெஸ்டர் , உரையாடல் ஐ ,