Column by Ben Stokes, South Gloucestershire Council's cabinet member for adults and health. As part of our ongoing efforts to do all that we can as a local authority to encourage vaccine uptake among all those who are eligible – now everyone over the age of 18 – many of our public-facing staff, including members of our HandyVan, Libraries and One Stop Shop teams, have received new training as part of a pilot to equip more of our people with key information to pass on to residents in support of the Covid-19 vaccination programme. We know that while our online resources have been hugely helpful in helping residents understand how we are managing to continue to deliver services during the pandemic, and to understand how they can play their part in keeping our communities safe, many people prefer a real conversation to simply finding information online.