Article content Of the 1.7 million calls that clogged B.C.’s COVID-19 vaccination booking phone lines on the first day, more than 100 of them belonged to Vancouver resident Kanchan Dhugga who spent Monday desperately trying to get an appointment for her elderly grandparents. It was an anxiety-inducing and exhausting experience shared by thousands of people who faced busy signals, dropped calls and long waiting times as health authority call centres became overwhelmed Monday. We apologize, but this video has failed to load. Try refreshing your browser, or COVID-19: Phone lines jammed on busy first day of vaccination bookings Back to video