Secure, more performance, made sure it is always available. Given users of it insight into how it was working. What we do is run a network that spans the globe, we have seven million customers that range from tiny little Small Businesses up to some of the fortune 50 companies. And we ensure that they are fast, safe, always available, no matter who is accessing them anywhere online. Protecting them from hackers, making sure the good guys get through on a fast lane. And to do that we run one of the Largest Networks in the world. So we have data centers in 120 cities around the world. We see about 10 of all internet requests flow through our network. And when were doing our job right, you dont even know we exist. We make the internet faster and safer behind the scenes. How do you do that . What technologies do you use . We built all of our own software. We have equipment running in those 120 cities. Im sitting in San Francisco right now, so our nearest data sent center is in san jose. We have one outside of washington, d. C. , in ashburn, virginia. When you visit one of our customers, youll be directed to whatever the closest data center to you is. So if you are in washington, d. C. , and you went to metallica. Com, who is a longtime customer of ours, would you hit our data center in ashburn, virginia. There we would do analysis on whether or not you are trying to hack the site somehow or whether you are an actual fan. If you were trying to hack, it we would stop threw in ashburn, virginia. If you were a fan, we would pass you, put you on basically a fast lane across the internet to get to the content you were trying to get to as quickly as possible. From the end users perspective, that should look like the internetworking the way it should. How many transactions go through your networks on a typical day, typical week . Billions or trillions. Depends on how you count that. We do about five billion page views per cloudflair employee about. 2. 5 trillion pages views every single month. Passing through our infrastructure. We see about 2. 5 billion of the worlds internet users, effectively the entire internet population, passing through our network on a monthly basis. Back in august, mr. Prince, you tweeted out, quote, i wone woke up this morning in a bad mood and decided to kick them off the internet. What is that referring to . I didnt tweet that. That was that came from an ternal email that we sent to people who were employees. What that is thats specifically referring to that one of our seven million users was particular neonazi site known as the daily stormer. Every day 15,000 people sign up for cloudflare and they range from things that are totally noncontroversial to sometimes some controversial things. We see 10 of all internet requests and we see probably 10 of all the really horrible and horrific things on the interfere net internet. In had cases daily stormer was using our service and they had come under they had been kicked off of both googles regstar Registrar Service and we received pressure to kick them off of our service as well. We actually changed our or i would say violated what was our policy of being neutral as a network, and made the determination that at that point vile was enough and the content that was being published we didnt want to have going across our network. Is this the one and only time that youve kick off a site . Or closed down a site . Were a lawabiding company, so well follow a legal process. But if you set that aside, and you look at just times where we have ourselves made an editorial decision, i think this was the exception. What i went on to talk about in a number of forums is why that is a pretty dangerous exception. Increasingly if youre trying to put content on the internet, you need to rely on a service like cloudflare to make sure it stays fast and safe and available. If someone like me is able to make the determination of what content can and cannot be online, an invisible service that everyone watches has used probably hundreds of times in the last 24 hours, but you dont even know when youre using it. That poses some real challenges from a Public Policy perspective , which im not sure that i am he person who has been sort of democratically selected to be making the decision on what content is good or bad online. There in a wall street journal editorial you wrote that at some level its easy to fire nazis as customers, but the upshot is that a few private companies have effectively become the gate keepers to the public square. Thats right. In this case these we didnt make any money off of these customers. We have a free version of our service, which most of our most troublesome customers end up using. If anything we people were applauding our decision to not let these people use our network. But what i worry about is that as you create those systems where a very few set of private companies can be making the decision on what content is and is not allowed, that that forces us towards reverting to sort of the lowest common denominator. Right now its easy to kick neonazis off and say thats bad and universally acclaimed. But over time, those decisions just get more and more tricky. In the intervening time since we made that decision, weve had requests from a number of people around the world to kick over 3,500 of our customers offline. Those range from other sites that espouse neonazilike beliefs to extremely left wing sights sites to sites that are in the middle but might have some controversial content which is on it. Sites which frankly we have no idea why anyone would want to kick them off other than maybe they just didnt like what was on it. So once you start down the path of saying that this invisible deep Infrastructure Company that is running the network gets to make decisions, i dont think that you might like where you come out of the other end. Its a little bit akin to if the phone company was listening in on the conversations that you had, and decided that they didnt like your tone of voice or the language you were using or the topics you were discussing, if they just pulled the cord and shut down the phone lines. That violates a social contract which weve had with the phone company for quite some time. What i think is happening is that there are a number of Companies Like cloudflare that are that deep infrastructure that runs behind the scenes and makes the internetwork. And the core question is whether or not we are the right ones to be making the decision on what content should and should not be allowed online. I worry that if were the ones making that editorial decision, that we cant live up to the sort of transparency and accountability and consistency that due process really requires. [captioning performed by the national captioning institute, which is responsible for its caption content and accuracy. Visit ncicap. Org] [captions Copyright National cable satellite corp. 2017] the federal Communications Commission meets thursday to consider its plan to change Net Neutrality rules. F. C. C. Chair