Right. They are going make this work. When you talk about a broadbase group, theres one or two people that wake up every morning and say that we now have this infrastructure in the city no no one else has. We have a headstart. We have to take advantage of it. Its a resless innovation spirit and if we dont do this, other countries are going to do this. Singapore, correspondence korea. The other thing that im saying [laughs] [inaudible] there are often developers that know how to do this. A question. Yeah, go ahead. Thank you. [applause] we are going to talk about whats actually going on in the service. Joining us is kelly sullivan. We are working together and they did a great job of working with us and putting us together. Let me introduce Kelli Sullivan with the u. S. Postal service. You want to walk around. You want to use this . Were flexible. We can do whatever you want. We are here to make you happy. Thats my job. All of you are customers. Good morning. So we were having a conversation about whether i wanted to be loud or how i wanted to do this morning because its not the opportunity for the Postal Service to standstill so fer give me if i wander in the conversation. I brought you only two slides today, so im going to watch you as im talking and see if we can get a conversation going. I believe all of you are customers. Anyone received mail yesterday . Anyone received a package on a sunday . A few of us. That very Package Delivery is an example of the internet of things or internet of postal things in work. United states Postal Service traditionally would come to your home five, six days, depending on whats going on. This advent of 7day delivery is truly around taking advantage of the internet of things. I mentioned two slides. This is the first one. United states Postal Service has over 250,000 mobile devices, with that comes tremendous data. We are responsible, every single package, every single is tracked to your home. The mobile devices are going to allow the letter carriers to rewrite a package in the middle of transit to you. You can say im not going to be home. Those devices will ep enable us to do that. Also support connect. Gov. Its a great pleasure to be part of that. United states Postal Service is also looking for what we can do for our federal Agency Partners to bring together new products. Connect. Gov can do that. Again, we are connecting, we are starting with our own internet of things with our Postal Service with delivery devices and we are moving into consumer space. Anyone in the room wearing a tracker of any sort today . Google app. I probably have four. Theyre back in my purse. I have three with me up here. Everyone us have at least two device that is we knowingly and willingly submitted on to be tracked on. Maybe a free tracker, some of us. The gps from your morning run. If we continue enable to be tracked think about how useful that is for the United StatesPostal Service or the cable company. Right now we are expecting all of us to have them serve us better. Think about what your data can do to help serve this federal space as well as better product offered. So for the Postal Service i mentioned us trying to deliver to you. Say you have a special delivery of your new iphone and you asked me to deliver it at your building and it needs to be signed. Think with me for a moment. Youre a letter carrier coming to you but youre not there. If youre at the coffee shop around the corner, you can turn around and pick up to make sure you receive the item or you can alert us so that you can actually have the admin in your office sign that off. We are not far from those things now. Currently we cannot do allow to waive signature and provide a signature electronically online. As we play these things forward and you become more connected as to the mail stream, it enables where you can even imagine. We decide this is actually an opportunity for us to create efficiencies to continue our processing and those are the areas that we have the opportunity to focus on and to grow. Maybe itll only be one slide today. There we go. The Postal Service has over 40,000 Retail Locations. We have one of the largest retail footprints of anyone. With that comes around 3,000 mobile point of sale devices. Have any of you been to the post office . Have you went to buy stamps . [laughs] maybe you had this mail package. Its very important for us to try to continue to in the process of streamline the process not the affect the customer sisfaction. Our goal is to serve you very well nowing that its not your favorite place to b. Have you ever notice the line developing in the post office and someone will come away and walk into the lobby and begin to serve people. More and more as we establish internet connected devices in the Postal Service we will take that even further out. It looks just like your iphone, we call it mobile point of sales and they will transact with you and improve the customer satisfaction. Weve taken those into the parking lot. Maybe some of you have filed your taxes a little late this year. A few of us. Theyll actually be out there and getting those postmarked put on your items at that point in time so theres not a delay in processing. If you came to the post office and it was 11 58 you are still going to get credit for putting on time. The next thing you are going to see next year from us as we expand more mobile transactions, we also realized that core to that is knowing who you are. Our job is to create the digital reflection of everything that happens in the physical mail today, then, what do we know more than anything in the world of physical today. I know who you are and i know where you live. Those are the two key pieces that we need. So if we can play that forward and allow you to have that same level of confidence in the Digital Space as you do in the physical and who it is youre interesting with and what the contents are truly, an item thats not been opened or tampered when you get your firstclass mail, that its been sealed. Thats all very important to us. If your mail comes back to you and its open, whats the first thing that we do . You typically think for a moment what is in here or what might not be here any longer. As we create that same level of protection and security of the content that youre receiving, in the Digital Space things like electronic postmark service, you are going to see us revitalized and youll see a lot of unique inagain so the Postal Service is going to enage engage the community to grow the initiatives. So we are creating identity with the work with connect. Gov or take service that will be available for folks to integrate in their own solution and take items and postmark them so you have content and youll know that its sealed just so as it has been sealed and transmitted through a secure network to your end point. So again, is what we call at the Postal Service a digital reflection. Thats the work that we are working on on your behalf as your customers. We are a fairly Large Organization that does have a wide range of impact, so again, just to walk back through it, our goal is to continue to offer assistance of america, enhance services by the Postal Service and to facilitate the secure Electronic Communications through other agencies as well as the public sector, and were going to do that leveraging in all of our assets that we have in place, all 600,000 employees, over 40,000 Retail Locations and 39petabytes of data that we are collecting and use it in the Postal Service. Okay. Any questions . Yes. Sorry. [inaudible conversations] hes try to go get his extra okay. Hi. 600,000 employees Postal Service is labor intensive. A lot of what youre talking about will affect the way you do business and the people that you employ, working with the union to think about the workforce . Great point. Really what we are working to do is find new ways to leverage that same employment base. We want to find extensions to the work that we are doing. For example, scenarios that we are working on with the gsa providing a identity for the american public, afters a proofing component to that. If any of us have gotten any of us tsa prechecked . [laughs] in order to do that you had to present yourself in person about who you were. In order to take advantage of the personalized products as placing forward, youre going to need that service. The ones that are part of knowing you best. Youll begin us doing things in the fall. This area in particular youll see roll out first. If you go online and want to take advantage on the Pilot Program thats out there, it allows you to get information thats coming in the mail to you, youll see images of the mail pieces. Its pretty interesting, if anyone lives around here if you want to try. In order to take advantage of it you have to provide information of who you have and identity, some of us may not be able to do that online. Thats when they if you ever had knowledgebased questions asked of you, tell me what street you lived at, whats the closest intersection of your house, how much is your mortgage, things like that. If you fall out of that process, what happens to you . You can be the take advantage of our service. Upgrade your account and identity and then in time that you could call for that letter carrier to come to your home and complete the transaction for you. That will have a tremendous amount of interest and potentially other federal agencies as we move forward. I think the work that we will do will change. Its much larger than that. I know that wont come to you as a complete shock to you. I have my government sticker. Does anyone have any of those . And it generally seems like people as long as we can keep doing things the same way as we have been. How do you get people to move into this phase where their work is changing, how they deal with the Postal Service if it freaks us out . Its a great point. I think and our department is a great example of that even as a Postal Service. We were created a sink tank in an r b r and d. We were going to change things and do them differently and we have to invest in vance and help them be part of that vision state. I think big part of it frankly is the marketing component of it. You need to bring everyone along on that journey with you so that they are invested in the process. We are going to have more time for questions. I know some of you are sitting in your hands and i wont let that happen. So we will do that a little bit later. Thank you, kelli. Thank you. [applause] lets continue and let me bring up oh. All right. Walker white. He is the president of b dna and hes right there. Thank you very much. Sure. [laughs] good morning, everybody, my name is walker white. B a, just a backdrop, we provide it data, hardware and software, purchases of hardware and software. So why are we here today, because the patent that b a officers for in customers in it we are already doing in the medical device phase and pilots for other commercial in the space. All three of those companies are b a customers today. Basically we provide the data you need to do it, basically. Cleaned up data. Im a little bit pragmatic person and so ten minutes is not a long time to give a talk and a picture is worth a thousand words. Its mostly pictures im going to go with. I was in toronto about two weeks and my laptop broke, you know how theyre made, the plastic is jammed together, so i needed a knife. I was like ill go downstairs and get a knife. I went outside in the hotel room, right across from me a guy put autre on it and there was a knife, ill just grab the knife there. He comes out the door and go down the gym, so this picture did not tell the story that i was hoping it would tell, and i was reaching for his tray of half eaten food and didnt come across well. So anyway, well jump into the pictures here. History is a very valuable teacher if we were willing to take the lessons of history. All of you are familiar with the adoption curves of technology. We see it certainly in the areas of facebook and cell phone adoption. These curves have existed for a long time whether its radio television, color tvs, vcrs, its remarkable the rate of adoption for new technologies. But in the little dirty little secret of organizations that need to manage very rapidly, the management seems to lag behind the adoption curve and you get a picture that looks a little bit like this where theyll rush to bring in new technologies or keep control of the environment, we see the most recently where it got out of the lab before everyone ever expected it to. Huge cost inside organizations while saving people a lot of money but introducing a whole new set of things. And the things in the gap with our ability to adopt that, were really presented with three primary things we run into. One of them is of course, risk. Security risk, risk of the environment, Business Operation al on. They probably read about it. Someone drove. I think whats great about that is actually that when i get pulled over next time, ill be like it wasnt me. [laughs] its just some guys in pa pajamas. It wasnt me. We dont tend the realize the benefits of the systems and the ultimately it introduces a net new stream of costs and management earlier about the United States, one of the risks in the internet of things is we have huge tails we are dragging behind us, the legacy of hardware and systems and skills and if you look over my daughter was in thailand this year, she was amazed when she was at primary cities where she couldnt get that in san francisco. She was like, whats going on here. I said. Not my job, sweetheart. I love new technology but pragmatically theres a very large gap between our ability to bring up stuff in and i really do control and manage it. So i suggest, though, that theres a middle ground. Its as dan castro said earlier, the internet of things equal better data and better data, better decisions. Its literally the business we are in and the way that we make better decisions about this is by just starting to understand that. Right, the first step in the process is what i would term measurement. Forget about trying to manage it. How much is knowing what devices are there, right. Step one. The first admit you have a problem, if you will. Also you cant manage what you cant measure. You must be able to measure these things first, and this pattern basically it is a pattern that b a utilizes in the purchase of software and hardware and its the same to medical devices and internet of things. I have to be able to understand so i can make sense of it and associate with data about the sensor, the phone, the car, the coster, whatever the case might be so we can bring some sense of it. What this helps us to do is bridge that gap between the kind of rapid adoption of these technologies and our ability to manage it. It doesnt eliminate risk, but what it does do is reduces our risk because we have better information to make better decisions. We brought in all the sensors, devices have just security of some kind, how many do we have in the environment and what do we start doing about it. Lets not start a fire unless we have something to burn. It will help us identify efficiencies. Why is it that we are spending so much time lashing these things together . And finally, it helps us to control costs. Not reduced cost but control costs. Its a very important step to get to the point where we can manage these devices, we are in a position to reduce risk, we are in a position to gain efficiency and reduce the cost. We want to take advantage of that steep cost curve and the best part of it is that steep adoption curve and its also the bane of our existence. They clyde with one another. So thats kind of the middle ground, basically, i think from a very prague gnattic pragmatic standpoint we have want to be able to manage them but we have to measure the environments where we are today. So just a quick key, lets get started. First and foremost, one thing you cannot do is stick your head in the sand. Who knows how long the i pad has been around . Throw a number. Ten. Five years. Its only been five years sints the i pad was released. April 2010. Think of your immediate reaction. Ive always had this thing. Its not been that way. Its been five years. The curve is so steep. Where is the i pad . Its ridiculous. If we dont its, we will fall further and further behind the tail, the legacy that we drive with us is going to overwhelm us. We have to go forward. Second thing, you have to start with a basics. You have to start with the basics of understanding what is in the environment, what you are bringing in. Again, its not a problem with the adoption of radios, maybe a handful of organizations do, but consumer devices, organizations, you know, the state of tennessee or as the u. S. Postal service, you have a responsibility of a set of assets basically, internet connected assets which are your responsibility. You need to understand what they are and what are they doing and so on. Not necessarily i am going to turn dales on them but understand whats in the environment. The last thing i will leave you here today to stay on time for my ten minutes is demand it works, right. And my point on this is if i could buy one thing for the next five years to make a ton of money and internet of things it will be snake oil, a ton of it is going to get sold, right. The the promises that are going to be made are going to be just stunning and and on those investments is going to be remarkably deep. So i think it is fair at this day in age with technologies the way they are, the way they can be adopted, that we dont be buying into system that is we just assume are going to work. I think its absolutely necessary to demand of, and i say this from a commercial side side, that they can work and see them live and most importantly that you see them at scale. Right, absolutely. I think the mindset i think it was bill wallace who said theres a natural curiosity and organizations nec in the leadership individuals of organizations which is a cultural element that wants to attack me to now achieve and take advantage of it. I also thought while i was a technologist for most of my career, it is something about far but now i weigh that ag