Transcripts For CSPAN2 Internet Policy Conference 20180129 :

We will be these remarks are earlier today and go live now to the internet policy conference this afternoon. We will hear from congressman Bob Goodlatte. We are on a tight schedule, but to introduce our keynote speaker for the first part of lunch come i want to introduce Jeremy Berman who i introduced earlier today. Jeremy created all of this to create an organization that could carry policy where no one really cared about it. To treat everybody as a stakeholder, even if they didnt know it yet and weve had a long time and now is not the case. This is kind of important and thanks to jerry and the other members of the board of directors. I also want to recognize congressman rick white, one of her major programs and a member from the state of washington during that time. Rick, thank you for coming. Our next speaker succeeded, congressman wei. Jeremy berman founded our organization. Hes been a driving force for having deep conversation before anyone thought it was important. Jerry will introduce our next speaker. Jerry berman. [applause] is congressman goodlatte here . He is coming in. It is an honor for me to be here and to introduce congressman goodlatte. As many of you know, he is retiring this year after a long run success there of virginia. He worked tirelessly on encryption policy comer surveillance policy. Weve dialogued over the years on these issues. But what was critical and its been absolutely critical to the success of the internet education foundation, which runs because of Bob Goodlatte and tim morgan and they both deserve a hand just for that. [applause] for my last word before i turn it over to bob is back when we started this come in the big issue for the internet with spam no one, and we were a footnote, but going through free speech, what we learned as they were going there were going to be multiple policy issues that confronted it. But there is going to be no global government to govern it and that what we had to do is consider ourselves part of a community with a responsibility to work together, not just for the bottom line, but for the health and openness of this media and that required state of the night come in really getting together in scene where are we, what are the issues, working together not just in this room, but having the dialogue in government, Civil Society in the private sector, not going off on your round, but Holding Hands to the Solutions Together because if you dont do that, we will not end up with an open internet. As i pass along, i just urge you, the community commenting cooperation, think dialogue. Bob goodlatte has helped us with that and he deserves a lot of credit and im really glad to be here to introduce in and our speaker. Thank you very much. [applause] wow, jerry thank you for those very kind words. They are from the heart, but they are not undeserved as you say. Former congressman rick white who is the actual cofounder of the congressional internet caucus i took over for him about two years later back in the mid1990s and really the credit for this Organization Goes overwhelmingly to jerry for having found it and then having the brilliant idea to take it on because tim makes this event a success every year. Lets give 10 day round of applause. [applause] its an honor to be with all of you again this year and we have another very interesting ceo to talk about internet related issues and in particular his company and the technology theyve deployed. A fellow inc. Ceo joins state of the net to tell the story of building and scaling a simple walkietalkie act that has wide ranging applicability from saving lives to disasters to driving efficiency and business. This fall rescue workers and taxpayers relied on fellow to say fled the guns by Hurricane Harvey and it became the communication hub for the cajun navy. Mr. Moore has been ceo for over six years, growing the companys user base to about 100 million. Mr. Moore is also the founder of the Audio Streaming Service to an end, which offers thousands of radio on demand for over 75 million users and today we are going to talk about the power of the internet apps like zello destabilized during emergencies and the importance of the internet in enabling technologies and Companies Like zello. Bill, welcome very much. We are delighted to have you with us today. Thank you very much. Delighted to be here. Thank you for having me. Was given a a round of applause. [laughter] tell us about zello. Sure come a walkietalkie app on your phone and if anybody had the thrill of the kid of plane on a walkietalkie, zello is about live voice communication to improve Human Flourishing through voice communication, whether companionship or cooperation solving problems and is such a fine medium to work with. The internet today is a sterile, hostile place with lots of text and pictures and my voice as we are now is wonderful because its real. I cant fake. But that creates a level of intimacy that doesnt exist in text or photos or other stylus communications. It demands attention from both sides. It creates trust. Its how we communicate. A 2yearold can use zello come a 9yearold person can use zello. One is a consumer app where we have 120 million registered users to stay in touch with friends and family or people they dont know so they cannot live channels that are private or public channels. The other half is the revenue model that Companies Use zello to replace radios as they deploy mobile apps to their workforce until somebody will be rolling out workflow application and you kind of think why are we spending 500, 1500 on the secure radios they are sixyear in location and 100dollar wifi does the same thing or 150 Android Phone for mobile worker. It is per month and make it a private network and the administration and the Free Consumer version. Very good. Tell us about these very Practical Applications that may not have been anticipated by people when they found themselves in crisis that the socalled cajun navy, boats going out into neighborhoods to find people and rescue them out of their houses. What can you tell us about that . It wasnt a complete surprise because radio has been a bill to communication tool when the stakes are high. Again, the lead voice and pure emotion with large groups of people very efficiently and really the first inkling weve had in these crisis situations in various countries, zello has been the number one overall apps starting in turkey in the arab spring and egypt, the government of venezuela shut down zello during the height of their troubles, which unfortunately was a few years ago. Also ukraine was another one. Another good scene before harvey in south africa has a terrible crime problem and they developed a crowd source neighborhood watch, 911 back up around zello come in millions of people use it. Very effective they are. The group asian navy gets the credit if anyone saw whats happening with Hurricane Harvey and some others. They came together after katrina, saying the whole bear. They came to houston for harvey and they were first used because they had some intention they used over multiple instances and learned zello works really great. If you need help to get on zello. There were thousands and thousands of people who came from texas and nearby with rocks and boats and chainsaws and fuels in the air and highway driving they are finding zello channels and they are finding these dispatchers that emerged kind of automatic, who are sending them to the right places and if people need help they are finding zello channels. Her effective, very exciting. Just to communications with the thousands of volunteers that they brought to bear that was so effective. Is this an example of the internet and new technology undercutting or supplementing the traditional way people wouldve addressed it prior to hurricanes, the one in new orleans for example that hold the area of the south coast, didnt have the Technology Available so few people would have it in the communication because only the police, fire and rescue organizations would have the big traditional walkietalkie type devices and now youve got everybody able to communicate with everybody else who has a device. There some overlap in plenty of room to prove we can get into love how these public agencies with the rule of law structured and trained work better with a huge number of volunteers. But forever a Disaster Recovery setup bonds type and handout radios that cost 1500, protocols for who can use them and if you have a radio youre pretty special and there is a command structure created around not. So we saw with harvey and also irma and another example in puerto rico and now everybody has a radio. It makes it possible and superfast and is available to everybody. Not only that, what we saw was these dispatchers that emerged and put together within hours in the maintained that the process for who gets help, what are the rules . In these dispatchers didnt need to be in that time. In fact, half of them were out of state. One of the best was in new jersey for their bedroom. It is this wonderful infrastructure that we can take it an edge of thats going to happen bottomup because they can get to it and want to help. Thats not how most people are using it. Families are deploying and they can talk to may be apparent for someone else is living by themselves with their families. Theres so many use cases in a really broad demographic of the kinds of people who use zello. Friends and family would be one for a ski trip. Theres really no reason to buy walkietalkies or you are going camping, probably the same for you have a chat group with your friend. You want to organize young people at a bar, perfect for that. It is also popular for connect them with people through millions of public channels and often they are about a topic. The mini cooper they have a road rally and so they get on a channel for that rally for this channel called the glasscock channel, profanity laden, fun to listen to when youre drinking with your buddies or a weather watcher, storm chaser channel or religious evangelization channels of all sorts of these public channels. Its one of those cases. Very good. How has the Network Infrastructure played a role in innovations like zello . Its been so exciting. The first half of my career and early internet protocols and you fastforward now 20, 30 years an unbelievable these devices everybody has in their pockets that are so cheap and sell fast and so great and so Companies Like zello, theres 23 people in the company with 120 million users. Making a difference in just the leveraging the power that these layers of technology have had on society has been so much fun to watch and so exciting and it wouldnt exist in any way whatsoever. With that in mind, what role do you see the public having in encouraging that kind of Investment Infrastructure necessary to make zello work . Of the free market style guide this would be personal. Be careful and lets not fix whats not broken. Its worked extraordinarily well, like plenty of problems. One of the things that becomes clear to me at zello through the emergencies you brought this up earlier was how much to supplement, you know, what his friend, what his fellow, but it is clearly friend and also easy to see the official organizations work in where i think you can how by looking now. What is happening here whether it came from inside this organization are not, how do we best use these new technologies and alternatives that are moving so much faster because there is such a different environment sera texasbased company. That the decision made to locate their arrested that you were there in the companies very purposeful. The company was really built in was really builtin texas family moved to palo alto for Venture Investors in the higher people in dallas and zello came on at the same team and doing their best to San Francisco palo alto or to austin, texas and we chose austin with no regret. Access is a wonderful business climate. Often really is a fabulous place with a culture that the slogan is keep austin weird and its true. In every dimension. It steps on a paradox a variant thinking how worldclass university they are and its very easy to encourage people to move to austin, so thats been a great decision on our part. What should states and cities be thinking about in trying to attract investment in businesses and talent like youve brought together with zello . I wonder how much they can do , you know, stay out of the way would be one answer. Again, a light touch. It does feel like so much of it needs to be organic. The university has to be key wherever you see this Technology Companies working. So, before tuneln you founded tunein. You may not know if it should listen to train for your amazons alexa and other smartphone devices. Tell us about tunein and your journey from tunein to zello. To journey to tunein started early in my career. I wanted a company and went through way too long getting ready and have to learn all these different disciplines. My own story was 9 11 have been at the year was 40 years old and i thought this a wakeup call. In the original idea with tivo for radio because i love audio, i love radio and i thought okay, the vcr for radio come anothers tivo, but may learn buildout to learn not many people want that. But through a pretty tough , five, six, seven years of supporting connected devices for radio feature, the iphone came out with apps and exploded and quickly became a top overall app, top 50 apps for quite a while and most of the markets around the globe and finally about that time would have been knock from Sequoia Capital who said we like whats going on. Why dont we help . I wasnt there to much longer and about that time, zello is really the brainchild, the founder and the io and he and his team had done such great work from st. Petersburg, russia. He was this Amazing Development team and i tried to get a handful of people with some success he was a holdout. He starts to get some traction with zello because its a different kind of radio, its about life conversation. Conversation and you hear the power in it that people have camped out nbc tens of thousands of communities come together, so its an easy decision to help alex in a way that he needed unbelievable talent from st. Petersburg, russia who needed somehow for now is the point we moved to austin. We have a lot of people engaged in Internet Technology Public Policy issues, but we also have entrepreneurs here and online we have lots of people who were starting up their own tech companies. Any advice you give them . Two successes and one major mistake was making decisions because youre afraid because its hard. When i look back, most of my mistakes have been because of that. Youre doing something because youre afraid of what may go wrong. In the case of tunein, we had no revenue model and there is good reason to be afraid for a long time. And so, happily with zello we have a wonderful revenue model and because i mark spirits amateur and because theres cash in the bank and not nearly as afraid and so find a revenue model that works for your not dependent on outside money coming in for too long because thats a pretty risky business. A bit of a connection between the two as well. Radiohead and recent year has been viewed as old tech as opposed to electric cars are the internet of things. What is your take on that and what is such an exciting innovation for you. Radio is about voice. Top or sports or conversations are part assets of former radio. It is such a fundamental part of being human, so its been around forever. As radio or phone calls, it is 8 00 a. M. Rfm, ham radio for cb radio, satellite radio, those are really incidental, but the median itself is very exciting and the advertising medium is phenomenal. Someone you trust in your head as a way of solving problems. One of the great things about radio is it is a companion. You can enjoy radio, enjoyed audio while you are doing something else. So unlike a video, you can be driving and listening for running and listening. It is a medium that is always with you. In the zello version, as i explained it has so much power to communicate compared to tax, but it doesnt have the barriers for the cost of video, the social barriers. When are you going to turn on your skype camera . Its a pretty high bar versus when would you turn on your microphone. So is a fundamental we enjoy us humans is so important, isnt going away, a great mix of technology. Im so excited about alexei Voice Control operation. Attunement streams a lot of sports including my Favorite Major League baseball. And i am wondering if the future of tunein life events like sports or music. Tunein has been anchored on live from the beginning and one of the things that is so special about radio. It is five, happening now. And of course sports really demand alive and so, tv and radio oath there is recognition that is a core. Audio advertising is a pretty tough business to be building a subscription option, which is great because it is tough for podcast another talent on the end. Still not a great market for audio apps, but sports is important, news, talks. Time for some questions here. [inaudible] well, you need some kind of data connection. That information really is the start of the hurricanes working by magic. It needs a network. It could be any kind. Wifi or it could be so, but its worked well around the globe in countries where nothing else works and thats one of the reasons its been popular in a crisis situation. But youve got to have something. More questions. Yes, sir. My name is terry had been. The federal government and states are investing frankly billions of dollars in deploying a nationwide verse that network. This description of zello sounds like you would eliminate the need for that type of investment am i misunderstanding what your Service Provides . First responders need Reliable Network or they need to communicate between agencies. There is a need im sure for technology. Im not that close. Our business trac