Delhi Police fast tracking processing of complaints using ICMS ANI | Updated: Mar 11, 2021 06:32 IST New Delhi [India], March 10 (ANI): In a move to improve the public grievances redressal management, the Delhi Police has been using the Integrated Complaint Monitoring System (ICMS). According to a Delhi Police report, it receives around 1.5 lakhs of complaints annually and that's why they had in November last year launched ICMS. "Giving public grievances redressal top priority, Delhi Police launched a comprehensive Integrated Complaint Monitoring System (ICMS) on November 8, 2020, with a focus both on speedy processing of complaints and information flow to citizens," the Delhi Police report said.