Delivering a Next Generation Participant Experience John James, with Vanguard, says the retirement plan industry is ripe for disruption in delivery and personalization. Reported by John James, managing director and head of Vanguard Institutional Investor Group (IIG)—defined contribution (DC) recordkeeping, defined contribution investment only (DCIO) and outsourced chief investment officer (OCIO)/traditional institutional management—started in the retirement plan industry in 1990 in Australia. Recounting his many roles over the past 30 years, he says his time working as a plan sponsor has helped him in his provider roles. And now James says he thinks the retirement plan industry is ripe for disruption.