safety and comfort of all customers? >> no, i'm sorry, i don't buy that. kevin was already seated. arm rests down, seat belt fastened which is the criteria southwest says a passenger must meet. the ladies on each side of him were asked if they felt encroached upon or interfered with or inconvenienced and they said no. >> so you're saying it's discrimination? >> absolutely. >> mimi, what about that? discrimination? >> southwest airlines is a customer-centric airline. they have no upside in going after a famous director. i don't think there is any airline employee whoever wants to have that kind of conversation. we have to trust the judgment of the professionals. if they observe anything that could compromise the safety of the passenger, they've got to act upon it. they have one priority. wheels up, wheels down, everybody safe.