magazine mocking key obama administration officials. a develop story and our top story, about our veterans, our warriors and the quality of medical care that they receive. all week long we have been telling you about the hundreds of veterans in st. louis, possibly exposed to hiv and hepatitis because of dirty dental equipment. now we have got our hands on an internal memo from the va. it is meant to crack down on some questionable medical practices at some facilities. in the memo, it talks about patient care compromise, vets kept waiting for appointments, highlighting, "inappropriate scheduling practices referred to as gaming strategies, a tactic that was, according to this document, used to improve customer service scores. and there is more, eight pages worth, in fact. pentagon correspondent barbara starr has been digging for us all morning. barbara, you had a chance to talk to the va. what can you tell us? >> reporter: we spoke to a top va official, mr. william