tax return, we'll take that for an individual claim. if they don't have a tax return, we'll take a w-2. if they don't have a w-2, a deposit slip, a check stub, bank statement, fisherman we'll take a fish ticket. anything they can bring to us substanding ate the claim. we don't want anyone to miss a house payment, boat payment or car payment and we don't want any business going out of business. easy to say this. this is a big process. every day there's a struggle and every day we work to make it better than it was the last day. >> what do you say to the folks in the gulf coast who think all of this documentation is just a way of adding red tape to slow down the payments or to avoid making them? >> we want to pay your claims. will say to anyone who says that get in the claims process. the bring documentation in as quickly as you can. we're trying to minimize it. we'll continue to learn. we've learned a lot about our business claims process as we