first, that phone call with the president. miss sherrod thanks for joining us. a very straight forward question. not many americans get a chance to talk directly to the president of the united states, especially when the president of the united states wants to say i'm sorry. take us inside that phone call. >> okay. well, you know, i was excited about being able to talk directly to the president. i really did not want the president to say to me, "i'm sorry." you know, he's the president of the united states. i didn't really need to hear him say those words. i did need to hear them from the secretary and some others, but not necessarily from him. >> did he use those words? did the president say, "i'm sorry"? >> he didn't just come out and say "i'm sorry," but in every way the words did he say to me, i think, meant i'm sorry. >> whenever you have a conversation with the president