>> you know, and of course, that's going to change by each airline. southwest and even jetblue are famous for hiring people who are more of a better fit for their company than necessarily based on the experience on the resume. so they'll say this person will be a person who is most likely to make our customers happy. and we can train on the details for the rest. that's one way southwest is very successful keeping customers happy. very customer-focused front-line employees. now that we're seeing stability return. when you're losing 20% to 30% of your pay and your hours are longer and more difficult, it's hard to stay upbeat. and i think it's what a lot of these airlines went through. i think you're going to see less of that. and some of them are even starting to hire now. as tough as things may be, that can't help but boost morale. >> breaking it down for us on why we like certain airlines more than others. thank you so much for being with us this morning. >> you're welcome. nuns versus the vatican. catholic nuns fighting back,