dedicated redcoat customer service. more first-class upgades. miles that don't expire. this isn't benevolence. this is our business. and the next time an airline asks for yours ask them first: what they've done to deserve it. ahead on "360" tonight, three men now fighting to put their lives back together. fighting physical injury, fighting ptsd, fighting their employer who promised to make things right. we have their story tonight. keeping them honest. also, tragedy in libya. oscar nominated filmmaker tim hetherington and fellow war