employers to recognize that the skills that they have work for them. these kids are hard working. they show up on time. they are team players. they know how to work. employers aren't thinking that when they've got somebody with a resume that says veteran on it. >> you probably could not find i think a better friend to veterans than general shinseki who now heads the va, and yet we still hear the same horror stories about how the va is overwhelmed, they don't have enough people even though they've hired a bunch of people, thousands of people, to help process these benefits. so we are stuck with what seems like the same old va that is not servicing these people that we've pledged to take care of. why is that? >> well, you know, bureaucracy and va always go right together. and the va itself has to look at itself as an organization that makes sure they're out helping our veterans. and they need to be honest with america and congress about what