she was an exceptional and gifted human being. >> do you think that the queen perhaps underestimated or didn't realize right away what an enormous outpouring of grief there would be? >> it's not just the queen underestimated it. everybody underestimated it. >> the next day, 2.5 billion people watch on tv and on the streets of london as diana's coffin is carried to westminster abbey for her funeral. her young sons walking solemnly behind. inside the abbey, charles spencer gives a surprising eulogy that is critical of the royal family. >> diana was the very essence of compassion, of duty, of style, of beauty. someone with a natural nobility who was classless and who proved in the last year that she needed no royal type of to continue to generate her particular brand of magic.