are they right to fear your power? do you feel as powerful as they think you are? >> i don't feel as powerful as they think we are. but i do understand the sentiment. i do understand how actions by us could generate more fear. and i think the only way we can disarm that is by being a lot more open, explaining in a straightforward way why we make decision, how we make decisions. >> you all are every day taking down bot nets and suspicious accounts and trying to stamp out abuse that's happening every day. but i wonder if users don't see it happening enough. >> yeah, it's an amazing point, and like a lot of the output of our health initiatives, are pretty invisible in the short term. we have had people, some of your colleagues, for instance, say that, you know, i've noticed it