stop merely apologizing and talking to inanimate cameras. talk to the families. >> and andrea from the u.k. says help us plan a permanent memorial at this crash site because that is so difficult for us to organize on our own. we don't know who all the victims families are. >> sure. we should read a statement from boeing. they've said we at boeing are sorry for it tragic loss of lives in both these accidents and these lives lost will continue to weigh heavily on our hearts and years to come. the family of loved ones onboard have our deepest sympathies and we hope this initial rout reach can bring them comfort. my question to you is quite simple, based on what you know now do you think the max 8 should fly going forward? >> no, no. there's been more problems with it. the software has no redundancy. a microprocessor can fail, a piece of equipment can fail.