suspect when you know they're very calm and very self-contained versus acting erratically and unpredictable? >> it works in our favor. if he's calm and his demeanor that he's not, you know, overly excitable and prone to violence right now, that works in our favor. that means there is time for that negotiation to occur should he decide to pick up the phone and talk to negotiators. if the ones that are around that are volatile, that are, you know, chaotic, those are the ones that you can't predict what this type of person is actually better to deal with versus somebody who is much more chaotic. >> as part of the take action company, the most comprehensive list for veterans and families on our web site. go to our abc7news.com to find