accelerator problems in other toyota models and they did nothing. they said they failed to investigate because of "limited resources." toyota has since recalled about 8 million vehicles because of accelerator problems. for more, let me bring in david lazarus, business columnist for the "l.a. times." mr. lazarus, how have they managed this? i know have you a column coming out on this. the dos, the donts, what have they done well and not done well? >> the list of things they've not done well is voluminous. i've spoken with a lot of crisis managers about specifically toyota but generally how you handle these things. toyota has fumbled the ball straight down the line. look, here's the bottom line from crisis managers. when you have a problem, step up quickly, tell every one especially customers what you know and what you don't know, and for goodness sakes, never,