investigation? why would there be a delay in this? it was something that we just could not understand. >> senators john mccain and joe lieberman supported the families in their effort. >> joe and i decided to introduce a resolution that called for the appointment of a commission. >> mccain and i, the families are pushing it and finally the administration said, okay, we'll start a commission. >> then there was a phone call from apparently vice president cheney to someone, i think, on the house side, that the conditions were not agreeable with the white house. >> why do we not have one? why do we have all talk and no action? >> after making headlines, the families made a surprise appearance at a meeting to discuss the commission. they faced down white house advisor, nick caleo. >> we stood up and held hands and stared them down. >> we stood up and said, how can you look us in the eyes and tell us there's not going to be a commission?