and in the process, we got much more lean. i can't say same thing about myself. but our distribution process is leaner, and we even have our elves have been going off and becoming black belts. everybody finds that a laugh. ho, ho, ho, ho. it's time now to answer some of your business questions so let's get our board of directors in here to help us out. shama hyder is the ceo of the marketing zen group, a digital public relations firm and cori lathan is the co-founder of anthrotronix, a firm specializing in human computer interface design and health care related product development for mobile platforms and renotic business accepts. an e-mail from fay writes how do you ensure that a small business has the cash flow that it needs? okay let's start with you shama. >> first of all, this is a great question. every small business owner