individual. being a corrections officer, he's trained at being able to take people down and control them. >> and so it's all's well that ends well, except for the guy face down on the floor. he pleads guilty to robbery and is sentenced to probation. coming up -- a brooklyn man is fed up with poor service. >> the customer's always right! you are wrong! you were wrong! and what in the world are these customers thinking? when "caught on camera: customers gone wild" returns. surprise!!!!! we heard you got a job as a developer! its official, i work for ge!! what? wow... yeah! okay... guys, i'll be writing a new language for machines so planes, trains, even hospitals can work better. oh! sorry, i was trying to put it away... got it on the cake. so you're going to work on a train? not on a train...on "trains"! you're not gonna develop stuff anymore? no i am... do you know what ge is?