we have this e-mail from ron. he writes, i have a website selling my putter grip. i have had numerous visits to the site. i have received no feedback, so i have no idea what the problem is. what should i do? >> what you can do is talk to any of the existing customers who have converted. offer them a $30 gift card. send that out. set up a 15-minute interview and talk about what was their expeerngs like on the site? what did they like or not like about it. ask questions about themselves, who are they, what is the target profile. take that information. set up a google analytics account and a profile code and find out who converts. test out marketing channels, google, amazon and you can see what converts the best. if you are not getting