you needed to empty the ball. you need to evacuate that range. >> are using any code words or anything? >> no. this is real. i said, this is my life, don't play with. >> and don't notify the police? >> and don't call the police. >> matt's boss ignored his plea of no cops. >> 9-1-1. what's your emergency? >> i just received a call a few minutes ago from one of our vps ... and he's instructing me to vacate our new branch because they're going to come and rob it. >> that 9-1-1 call eventually ended up here. police headquarters in new britain, connecticut, where the credit union was located. >> i was a brand-new surgeon anna had just gotten done with roll call in the morning. the phone rang at the mean death in the police department. a bank robbery going on. a guy is driving to the bank right now and he's has a bump shop to his tech chess. >> this is not your usual monday morning, sergeant. >> we were trying to figure out