Dewa adds unique features to customer service DUBAI, January 3, 2021 Dubai Electricity and Water Authority (Dewa) has added several innovative features for its consumption verification request service, using multi-resource scheduling and master data management. Customers can now use the new ‘auto-scheduling’ feature to make an appointment for a technical team visit with real-time updates of status, enhancing the accuracy of these appointments. Dewa has also added the ‘Virtual Call Back’ feature for customers to book timings suitable to them, for Dewa’s virtual call back appointment through its online channels. These features are part of the ‘Smart Living’ initiative to raise customer awareness, help manage their high consumption of electricity and water, and suitable conservation decisions without the need to contact Dewa. This enriches their experience and reduces the volume of consumption verification requests.